All sales are final, and we’re unable to cancel or make changes once an order is confirmed — so please double-check your cart before checkout.

Yes! Once your order is placed, you’ll receive a confirmation email with your order details. If it doesn’t land in your inbox, check your spam/junk folder.

Yes — majority of our products are preorder exclusives. Estimated shipping timeframes will be listed clearly on each product page.

We make announcements on Instagram and in our Facebook group. Please follow us!

As long as the shipping label hasn't been printed and the order hasn't shipped, you can change your shipping address by emailing us. Please send any address changes the month before boxes are expected to ship.

We currently ship from the UK. International orders are welcome, and we’re working toward US distribution in the future!

Yes! We ship worldwide. Please note: international buyers are responsible for any customs/import fees that may apply.

Shipping costs are calculated at checkout based on your location and order size.

If you’ve purchased a preorder, estimated shipping windows will be listed on the product page. In-stock items such as merchandise typically ship within 5–7 business days.

You can always check our Shipping Updates page for the latest info on preorder timelines, delays, and fulfilment progress.

Due to the limited and exclusive nature of our products, all sales are final. We do not offer cancellations, returns, or refunds.

While we’re not responsible for any damage that occurs in transit, we totally understand how disappointing that can be. If your item arrives damaged, please reach out and we can advise the appropriate carrier or claims process.

We don’t offer exchanges at this time. Please double-check product details before placing your order.